illustration of young boy on laptop screen

Information for Professionals.

If Emerge is supporting a young person you’re working with, or you’d like to speak to us for any reason, do get in touch.

Emerge offers a caring and compassionate service to teenagers and young adults in their time of great distress, the value of which cannot be underestimated. Patients consistently give positive feedback. It has been demonstrated time and again that creating a calming environment around patients experiencing psychiatric disturbance benefits them greatly, shortening admissions, lessening the severity of their illness and medication requirements. The Emerge service is fundamental to this process and adds staffing at a one to one level without cost to the NHS, win win in terms of psychiatric care!

young boyDr Dominic Harrison, Locum Consultant in Emergency Medicine and Psychiatry Lead - Royal Surrey County Hospital
What is Emerge?2020-04-18T14:18:20+00:00

Emerge is a Christian youth work charity, founded in 2016 by Youth Worker Joy Wright in the Royal Surrey County Hospital.  We provide trained volunteer youth workers to support people aged 10 – 25 who in A&E because of self-harming behaviour or suicidal ideation.

Our team are available Monday – Saturday 7 pm until 11 pm, operating on an on-call service as well as a regular physical presence within the hospital.

We offer follow up to young people for up to three months post-discharge.

Who are you commissioned by?2020-04-18T14:20:45+00:00

Emerge is an independent charity, funded through grants and donations.

Our work is valued by statutory agencies and was noted by the CQC report as an example of excellence in innovation in A&E.

While we are purposely not statutory, we very much value and support the work of statutory organisations.

How is your team trained & supported?2020-04-18T14:22:20+00:00

Our team are not conventional volunteer youth workers.  Many are people who have had a professional background in roles which have given them transferable skills and experience.  Others are experts by personal experience who are now well established in a place of stability.

Our training includes:

  • Level 3 Safeguarding

  • Self-harm & risk awareness

  • Data protection

  • Self-care


  • Regular debrief

  • Non-managerial supervision

  • Ongoing training

Your team are not clinically trained, is it appropiate for them to be working in a complex clinical environment?2020-04-18T14:23:45+00:00

Emerge is purposely non-clinical and do not perform a clinical role, we’re simply there to listen and offer emotional support.  We do work closely with clinical professionals and pass on information about young people where necessary.

We take care to only recruit team members who can relate well both with young people and professionals alike.

We value our position as volunteers and find the fact that our team members are freely giving their time is appreciated within the hospital by staff and patients – it affords us goodwill in many difficult situations.

Are you duplicating work done by other agencies?2020-04-18T14:24:46+00:00

Emerge’s role is unique in being non-clinical yet professional, informal yet informed.  We are also free of the emotional involvement that family members experience, meaning that we can be a ‘neutral person’ when offering support.

Do you give false hope?2020-04-18T14:25:24+00:00

We always seek to work with the care team’s approach and add value.

It’s about the young person’s hope, not ours. Sometimes we help them hold onto it when they struggle to do this for themselves.

We always believe there’s hope and a way through, it’s the reason we do what we do.

Having someone who believes in you can make all the difference.

How do you manage boundaries?2020-04-18T14:26:03+00:00

The scope of Emerge’s work is clearly defined by the SOP we have in place with the Royal Surrey and by our own policies and procedures for follow up work.

We focus on face to face support, signposting young people to other services for crisis support.

We have one dedicated phone number; our team never give out personal contact information.

We are proactive in connecting with key clinicians when beginning work with a young person to establish a good professional relationship and seeking their guidance on how Emerge can be of the most assistance within a young person’s care package.

How do you avoid creating dependency?2020-04-18T14:26:28+00:00

Emerge’s team are trained in managing young people’s expectations of our support and promoting healthy attachments.  In particular, we use the Drama / Empowerment triangle model to understand the dynamics involved and how to foster problem solving, creativity and engagement in those we work with.

From donating to volunteering with us

emerge advocacy logo